Terms of Service

Last updated: 3 October 2026

These Terms of Service (“Terms”) are the rules for using QooKey. Please read them with our Privacy Policy, which explains how we handle your information. “QooKey”, “we” and “us” mean QooKey, India. “You” means the person or business using QooKey.

By creating an account or using QooKey, you agree to these Terms. If you do not agree, please do not use QooKey.

Contents

What QooKey is
What QooKey is not
Who can use QooKey
Posts, matches and deals
Your responsibilities for the real-world job
Money between users
What's free on QooKey
Free Lift
Location and live tracking
Office Book
Verification, ratings and reports
Acceptable use
Your content
Our rights
The service
Disclaimers and limits
Indemnity
Closing your account
Law and disputes
Changes to these Terms
Contact and grievances

1. What QooKey is

QooKey is a business app for the self-drive vehicle rental trade. It helps rental vendors (agencies and vehicle owners), drivers and an agency’s own staff find each other, talk and coordinate vehicle work. On QooKey you can post and find:

Pickup: a vehicle is at A, and a driver takes it to B, where the vendor’s customer collects it.
Drop: a customer returns a vehicle at A, and a driver takes it to B.
Transfer: a vehicle is moved from A to B, with no customer involved.
Vehicle rental: one user has a vehicle and another user needs one.
Free Lift: a driver already travelling from A to B gives another driver a free seat.

Vendors also get Office Book, a private tool for their own fleet records.

2. What QooKey is not

QooKey is not a taxi, ride-hailing or passenger service. Do not use QooKey to offer or book rides for passengers.
A vendor’s own rental customers are not QooKey users. They do not book, pay or sign up through QooKey.
QooKey does not own, rent out or supply vehicles, does not employ drivers, and does not insure any vehicle, person or job.
QooKey does not guarantee that you will find a job, a driver, a vehicle or any income.
QooKey is not a party to any deal between users. The job, the vehicle and any price you agree are between you and the other user.

3. Who can use QooKey

You must be at least 18 and use QooKey for business.
You sign in with your mobile number and a one-time code (OTP). Keep your phone and codes private. You are responsible for what happens on your account.
Give true, current details about yourself, your business and your vehicles.
One person, one account. Do not create an account for someone else or pretend to be someone else.
Staff accounts: a vendor who adds staff is responsible for what their staff do on QooKey for that agency.

4. Posts, matches and deals

Always show A → B. A is where the driver gets the vehicle. B is where it leaves the driver’s hands. Post the real route, date, time and vehicle type.
QooKey may suggest matches between posts. A match is only a suggestion, not a promise.
A deal is made only when both sides confirm in the chat, within the confirmation window shown in the app.
Phone numbers stay private until both sides confirm. Do not share or ask for phone numbers, or other contact details, in posts or in chat before that.
If a deal is cancelled or expires, you can reconnect in the same chat. Please cancel early if your plans change, so the other person can plan.
Keep your posts up to date. Pause or delete a post once it is no longer available.

5. Your responsibilities for the real-world job

QooKey helps you coordinate. The physical job is done by the users. Each user is responsible for their own part, including:

holding a valid driving licence and any permit the job needs;
keeping the vehicle’s registration, insurance, fitness, PUC and other documents valid, and carrying them where the law requires;
following traffic and transport laws;
checking the vehicle’s condition, fuel, keys and documents at handover, and agreeing on any damage, fines, tolls, fuel or delays between yourselves;
only moving or renting out vehicles you have the right to.

Any loss, damage, fine or dispute arising from a job is between the users involved. If something goes wrong, you can report it in the app and we will look into it, but we cannot decide or pay a claim between users.

6. Money between users

You agree the price for a job or rental directly with the other user, in chat.
QooKey does not collect, hold or pay out money agreed between users, or between a vendor and their own customer.
Pay each other as you agreed. Do not ask for, or offer, payment for a Free Lift.

7. What’s free on QooKey

Creating an account, posting, browsing, matching, chatting and connecting on QooKey are free.
Free Lift is always free.

QooKey commission

QooKey may charge a commission on completed vehicle jobs: pickup, drop, transfer and vehicle rental. Free Lift is never charged.
After a connection is completed, the commission for that job is shown in the app’s Support section, in the chat for that completed connection, together with how to pay it.
Payments are processed by our authorised payment partner. QooKey never sees your full card, UPI PIN or bank login.
Applicable taxes, such as GST, are added where the law requires.
If a commission stays unpaid, we may restrict posting or new deals until it is paid. Unpaid commission stays payable after an account is closed.
Billing errors: if you think a charge is wrong, tell us in that Support chat within 30 days. We will review it and correct or refund any proven error. Apart from that, commission on completed jobs is not refundable.
Rates can change. The rate that applies is the one shown in the Support chat for that completed connection.

8. Free Lift

Free Lift is driver-to-driver only and always free. Vendors do not take part.
The driver giving the lift decides whether to offer a seat. The driver taking the lift travels by their own choice.
Free Lift is a favour between drivers. It is not a passenger, taxi or transport service, and QooKey is not a carrier.

9. Location and live tracking

Some features use your location, such as nearby jobs, travel times and live progress during a job. You choose whether to allow it in your phone settings.
During a job, your live location is shared only with the parties of that job, as explained in the Privacy Policy.
A vendor may share a tracking link with their own customer for that one job. Share it only with that customer.

10. Office Book

Office Book is your private business record. Only you, and the staff you give access to, can see it.
You are responsible for the accuracy of what you enter, and for any invoice, receipt or terms you create and send to your own customers.
Office Book totals, reports and reminders (such as document, EMI or schedule reminders) are a help, not accounting, tax or legal advice. Please check important dates and figures yourself.

11. Verification, ratings and reports

A “verified” badge means we checked certain documents at one point in time. It is not a guarantee of a person’s skill, conduct or a vehicle’s condition. Always use your own judgement.
Ratings, reviews and reports must be honest and about a real deal. Do not post fake, abusive or paid reviews.

12. Acceptable use

Do not use QooKey to:

post fake, misleading or duplicate jobs, vehicles or availability;
share or collect phone numbers or other contact details before both sides confirm, or try to get around QooKey’s rules;
offer passenger, taxi or ride-hailing services;
move, rent or advertise a vehicle you do not have the right to, or a stolen vehicle;
harass, threaten, cheat or discriminate against anyone;
send spam, or run bots, scrapers or automated accounts;
copy, reverse-engineer, overload or try to break into the app, website or other users’ accounts;
break any law.

13. Your content

You own what you post (posts, photos, messages and documents). You allow QooKey to store, display and process it so the service works, as described in the Privacy Policy. Only post content you have the right to share. We may remove content that breaks these Terms or the law.

14. Our rights

To keep QooKey safe and useful, we may, with or without notice, hide content, restrict features, remove a listing or vehicle, warn a user, or suspend or close an account. This applies if we reasonably believe someone has broken these Terms, the law, or put other users at risk. We may ask for documents to confirm a vehicle or a number plate, and restrict a listing while we check.

15. The service

We work hard to keep QooKey running, but we cannot promise it will always be available, error-free or uninterrupted.
Alerts, reminders and match notices may be delayed or missed. Do not rely on them alone for important jobs.
We may add, change or remove features at any time.
QooKey uses third-party services, such as maps and the payment partner. Their own terms may also apply.

16. Disclaimers and limits

QooKey is provided “as is” and “as available”. To the extent the law allows, we do not give any promise about the users, vehicles, jobs or results you get through QooKey.
To the extent the law allows, QooKey is not liable for any indirect or consequential loss, or for loss of profit, business or data. We are also not liable for anything done or not done by a user, a vehicle or a third party.
To the extent the law allows, our total liability to you for any claim is limited to the amount you paid QooKey, if any, in the 3 months before the claim.
Nothing in these Terms limits any right you have that the law does not allow to be limited.

17. Indemnity

If someone makes a claim against QooKey because of your posts, your jobs, your vehicles, your breach of these Terms or your breach of the law, you agree to cover the reasonable losses and costs this causes QooKey.

18. Closing your account

You can delete your account at any time in the app (Profile → Settings → Delete account & data) or at qookey.com/delete-account. The Privacy Policy explains what happens to your data.
Open disputes and sections 5, 6, 16, 17 and 19 continue after your account is closed.

19. Law and disputes

These Terms are governed by the laws of India. If a dispute cannot be settled by talking to us first, the courts in Goa, India, will have jurisdiction.

20. Changes to these Terms

We may update these Terms from time to time. The latest version is always at qookey.com/terms, with the date it was last updated at the top. If a change is significant, we will tell you in a reasonable way, such as a notice in the app. If you keep using QooKey after a change is published, you accept the updated Terms.

21. Contact and grievances

Questions and support: write to support [at] qookey.com.
Grievances: write to the same address with “Grievance” in the subject line. We aim to acknowledge it within 24 hours and resolve it within 15 days.
Privacy: see the Privacy Policy.